Shipping and Returns

Ordering Information

Whether you’re running a business or entertaining guests, at Single Use Alternatives we understand that you want your order to be hassle-free. This is why we have simplified our shipping services, it’s all based on weight. We thought this a fairer way, so you only pay for delivery of what you’ve ordered (and what it costs us). Nothing is free, and others would include this delivery cost in all their prices, irrelevant of what you’ve bought. Tip! because its calculated by weight, you might be able to add a few lighter products to your order eg straws, stirrers and cutlery, for free.

In order to try and minimise our carbon footprint we work with the most common carriers. These will likely be delivering on your street anyway. We have set a maximum order value of £1000. If you wish to place a larger order, please contact us as we may be able to offer you a better price and do a palletised delivery.

We don’t like too much packaging of any variety and will do our best to minimise its use. Due to the nature of sending items through our carrier network, some packaging is an inevitability. We do recycle fill which comes in from deliveries etc and use that now and again. We don’t use plastic fill as a rule, the only time it would be used is if we recycled some air pillows which had come in from another delivery. Please help out by recycling or re-using any packaging that we send with your order.

Whilst we endeavour to always carry enough stock, sometimes we will have unexpected demand. We monitor this and have a great relationship with our suppliers to get stock in quickly. In situations where we don’t have enough stock for your order, items can be back-ordered. When your basket contain items on back-order, we will wait until the entire order is in stock before despatching. If you require part of your order more urgently, please contact us as we may be able to help out.

Shipping

We are a UK based store and currently only sell to UK and Irish addresses. We offer a standard and express service using one of either Royal Mail, Parcel Force or DHL. Our standard service will normally take 2-3 working days. Our express service is next business day, depending on when the order is placed. Whichever service you choose, we will send you a tracking number via email.

We aim to despatch any orders placed before 1pm Monday to Friday on that same day. This excludes bank holidays and during busy periods. We do guarantee that all orders that are in stock will be despatched within 2 working days. When viewing your shopping basket, we provide an estimated delivery date based upon your chosen shipping service.

For the Scottish Highlands and overseas UK addresses there is a fixed charge from £13.49 plus VAT and this is a 2 working day service (note for Scottish Islands this is a 2 – 5 day service depending on weather and ferries). For shipping outside the UK please contact us.

Storage Guidelines

Compostables should be stored in a cool, dry place, out of direct sunlight. When stored following these guidelines, they have a 12-month shelf life. Note, they do not have suitable oxygen barrier properties to store food for more than a few days.

Returns

We’re confident that you will love our products as much as we do but we understand you may change your mind. If you do need to return an item, you can request a return by sending an email to returns@singleusealternatives.co.uk quoting your order number and which items you wish to return. We can only accept the return of unopened packs that are in a re-saleable condition. Unfortunately we are unable to refund any shipping costs.

In addition to this policy you should also refer to our general Terms and Conditions of Sale.

14 Day Money Back Guarantee

We understand that sometimes you change your mind and you want to return an item. You can do so provided you inform us of your decision within 14 days following the day after you receive your item. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return your item, you have 30 days to return it to us. Once we have received the item, we’ll issue a full refund for the product to your original payment method.

Faulty/Defective Items

As we work with a number of different manufacturers and due to the nature of the products, please check the individual product pages for details on guarantees.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method.

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